Refund policy

Each Soft Denial piece is made to order, created especially for you once your purchase has been placed. Because of this, we are unable to accept returns or offer refunds for a change of mind.

We kindly ask that you review your order carefully before purchasing.

If your item arrives damaged or incorrect, please get in touch within 7 days of receiving your order, and we will do our best to resolve the issue.

We are committed to ensuring every piece meets a high standard of quality and care.

For any questions or concerns, you are always welcome to contact us. ♡